How your order ships
Every order is picked, hand-checked and packed within 24–48 hours of your confirmation email (orders placed over the weekend begin processing on Monday morning). The moment your parcel is handed to the carrier you'll receive a dispatch email with a tracking link, so you can follow it door to door. If anything looks stuck in tracking for more than a couple of days, contact us and we'll chase the carrier for you — you should never have to do that yourself.
Delivery charges
- United Kingdom — tracked (2–4 working days): £3.95, or free on orders over £150
- European Union — tracked (5–8 working days): £7.50 to all 27 EU countries
Working days are Monday to Friday, excluding bank holidays. Delivery estimates count from dispatch, not from the moment you order. During sale periods and the weeks before Christmas, carriers can add a day or two — order early for anything date-sensitive.
EU orders, customs and duties
Orders to EU countries are shipped from the United Kingdom. Your country may charge import VAT or customs duties when the parcel arrives. These charges are set by your government, collected by the carrier, and are not included in our prices or delivery charges. Your local customs office can advise on thresholds before you order.
We don't currently deliver outside the United Kingdom and the European Union.
Tracking your order
Your dispatch email contains a live tracking link. Tracking usually activates within 24 hours of dispatch — if you check straight away and see nothing, give it a few hours. Can't find your dispatch email? Check your spam folder first, then email us with your order number and we'll resend it.
If you're out when it arrives
Carriers will usually attempt redelivery, leave the parcel with a neighbour, or hold it at a local collection point — the tracking page shows exactly what happened and what to do next. Parcels returned to us as undelivered after several attempts are refunded (minus the original delivery charge) once they arrive back, and you're welcome to reorder.
Something wrong?
Entered the wrong address at checkout? Contact us straight away — we can usually correct it before dispatch, but not once the parcel is with the carrier. Parcel arrived damaged? Photograph the packaging and contents and send them to us with your order number; we'll arrange a replacement or refund under our returns policy.
Anything else — contact@affinitycollection.com. A real person replies within one working day.